Returns
All Returns: must be made within 7 days of receipt of delivery or pick-up.
Please ensure to check all your product choices and designs carefully before placing you order. If you have made an error in your order, please contact us about as soon as possible to pause production.
You can return a product for a refund or exchange if:
- Artwork is incorrectly printed (wrong artwork or position on the garment);
- You received the wrong garment or one with a manufacturing defect
- Any garment bought 'blank' (without custom printing) as long as it is has not been worn or washed and is in brand new condition.
We cannot accept:
- Custom printed clothing made-to-order cannot be returned or exchanged because of ordering the wrong garment color, size, style or quantity;
- Custom-printed clothing cannot be returned or exchanged because you have changed your mind;
- Clothing that has been worn, washed or has make-up stains;
- Garments damaged by misuse or failure to follow the care instructions;
- Clothing printed with designs created by you containing errors such as:
- poor quality, low resolution images uploaded for printing;
- voids, color fade or other print limitations identified for your consideration when designing and ordering for all-over printed garments;
- spelling, punctuation or grammatical errors;
- unintended print outcomes from choices made by you in the design process.
- Shipping charges for products returned:
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact sales@bendco.us or call 262-343-1213 to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number on the outside of the return parcel.
Send returns to:
BG DECAL AND APPAREL - Returns
111 N 6th Ave
West Bend, WI 53095
